Refund Policy

1. 30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the product must be at least 75% full. We cannot accept returns for products that have been substantially consumed.

3. Return Process

To initiate a return, please contact our customer support team at support@kokratom.com with your order number and reason for return. We will provide you with a return shipping label.

4. Refunds

Once we receive your return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue.